Caring for You and Your Family at Home

Finding the right support for an ageing loved one—or even for yourself—can feel overwhelming. Whether it’s help with daily tasks, medical support, or companionship, navigating aged care services can be complex. Thankfully, the Home Care Packages Program makes this journey easier, providing in-home care solutions across NSW, including Sydney and regional areas.

With recent updates from the Australian Government, it’s crucial to understand how these changes affect you or your family member. In this guide, we explain everything you need to know about the Home Care Package services, including support options, pricing, and how Coastwide Community Care can help.

What Is the Home Care Packages Program?

The Home Care Packages Program (HCPP) is an Australian Government initiative designed to help older people remain at home for as long as possible, instead of moving into residential care. It provides funding to access a wide range of support services tailored to individual needs.

This program is ideal for:

• Seniors who need help managing daily life
  
• Families looking for flexible, personalised care
  
• Individuals recovering post-hospital stay or managing chronic conditions
  

Four Levels of Home Care Packages

The HCPP is divided into four levels, based on the amount of care needed:

Package Level	Care Needs
Level 1	Basic care needs
Level 2	Low-level care needs
Level 3	Intermediate care needs
Level 4	High-level care needs

These figures are updated by the government annually. Coastwide Community Care ensures that services under each level match your care requirements and budget.

What Services Are Included in a Home Care Package?

At Coastwide Community Care, we offer a comprehensive range of Home Care Package services, designed to meet both basic and complex care needs.

Daily Personal and Household Support

• Showering, dressing, grooming
  
• Meal preparation
  
• Laundry and cleaning
  
• Shopping and errands
  

Medical and Allied Health Services

• Medication management
  
• Wound care and nursing
  
• Physiotherapy and occupational therapy
  
• Allied Health referrals and appointments
  

Social and Community Participation

• Companionship and mental health support
  
• Assistance attending social outings or events
  
• Transportation to medical or personal appointments
  

Home Safety and Equipment

• Installation of rails or ramps
  
• Mobility aids
  
• Home modifications for safety and accessibility
  

Recent Pricing Changes to Home Care Packages

In July 2024, the Australian Government introduced new guidelines to make Home Care Package pricing clearer and more consistent. These changes were designed to:

• Improve price transparency for care recipients and families
  
• Reduce administration and case management fees
  
• Ensure more funds go directly into care services, not overheads
  

What Does This Mean for You?

If you or your family member already receives a Home Care Package, your service provider (like us at Coastwide Community Care) will work with you to ensure your Individual Care Plan reflects your true needs—within the updated pricing structure.

We help you make the most of your package, making sure every dollar is spent wisely.

Why Choose Coastwide Community Care?

As a trusted aged care provider in NSW, we understand the emotional and physical challenges of finding the right care. Whether you’re enquiring on behalf of a loved one or looking for support yourself, we’re here to listen and guide.

Benefits of Choosing Us:

• Experienced team: Qualified carers and nurses with a compassionate approach
  
• Tailored services: Every plan is personalised based on needs, culture, and preferences
  
• Transparent pricing: No hidden fees or confusing charges
  
• Ongoing support: Regular reviews and updates as needs change
  

We also provide specialist services such as:

• Post-hospital support
  
• Dementia and Alzheimer’s care
  
• Palliative care and end-of-life planning
  

How to Apply for a Home Care Package

If you think you or your loved one may be eligible, here’s how to get started:

Step 1: Apply for an Assessment

Visit Aged Care Website and register for a free ACAT assessment. This step determines the care level you or your loved one qualifies for.

Step 2: Choose a Provider

Once approved, you can choose an aged care provider. Coastwide Community Care is a fully registered, government-approved provider servicing Sydney, Central Coast, Hunter Valley, and surrounding NSW regions.

Step 3: Create a Care Plan

We’ll meet with you to develop a personalised care plan based on your lifestyle, health needs, and funding level.

Common Questions About the Home Care Packages Program

Can I top-up my Home Care Package with personal funds?

Yes. If your care needs exceed your current package level, you can add your own funds to increase services.

Can I switch providers if I’m not satisfied?

Absolutely. Coastwide Community Care can help you with a smooth transition from your previous provider.

What if I’m on a waitlist?

Waitlists can occur, especially for higher-level packages. We offer interim services and private care options while you wait.

Supporting You and Your Family—Every Step of the Way

Navigating the aged care system doesn’t have to be overwhelming. At Coastwide Community Care, we walk alongside you to ensure your care journey is compassionate, transparent, and tailored to your needs.

Whether you’re seeking care for your ageing parent, recovering after hospitalisation, or planning ahead, our team is here to help make daily life safer, easier, and more fulfilling.